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Service Level Agreements

Serverion’s services are available 24 hours, 7 days a week, 365 days a year. During the duration of the agreement, Serverion will ensure that the availability on the network and power supplies in the Serverion server rooms is 99.9%. The time of a malfunction and the time when the malfunction is corrected determine the uptime guarantee of availability.

The availability is measured per year. Higher uptimes are possible by means of clustering, load balancing and geographically separated servers, these services are exclusively provided as tailor-made solutions and come with their own Service Level Agreement and agreement.

Advanced Service Level Agreements

Especially for Serverion customers, Serverion offers uptime guarantees covered by a professional Service Level Agreement with financial refunds.

Especially for Serverion customers, Serverion offers uptime guarantees covered by

Service Level AgreementSLA Level 0SLA Level 1SLA Level 2SLA Level 3
24/7 SMS MonitoringPresentPresentPresentPresent
24/7 LibreNMS MonitoringPresentPresentPresentPresent
24/7 SupportPresentPresentPresentPresent
Solving hardware issuesPresentPresentPresentPresent
Server reboot on requestPresentPresentPresentPresent
24/7 Telephone servicePresentPresentPresentPresent
Custom backup servicePresentPresentPresentPresent
Solving software problemsPresentPresentPresentPresent
Server update servicesPresentPresentPresentPresent
Changing server configurations on requestPresentPresentPresentPresent
Weekly server updatesPresentPresentPresentPresent
Server security configurationPresentPresentPresentPresent
Software supportPresentPresentPresentPresent
Response time24 hours8 hours4 hours2 hours
Hands on (monthly)0 hours1 hour4 hours8 hours
Price
Setup fee€ 0,00€ 0,00€ 0,00€ 0,00
Monthly fee€ 0,00€ 49,00€ 99,00€ 149,00
  • Prices are monthly, billed annually.
  • Prices per colocated server, dedicated server or VPS

Our partners

Extensive backups service

Extensive backups and restore service for files, folders, databases, e-mail and more.

24/7 Phone number

Get a 24/7 telephone number in the event of an unexpected failure

99.9% Uptime warranty

Get a clear uptime warranty without any downtime. In case of not covering the uptime, a financial refund will be made.

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servers

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Meet our team and contact us if you have any special needs or need some advice on your project.

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