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Service Level Agreements

Serverion’s services are available 24 hours, 7 days a week, 365 days a year. During the duration of the agreement, Serverion will ensure that the availability on the network and power supplies in the Serverion server rooms is 99.9%. The time of a malfunction and the time when the malfunction is corrected determine the uptime guarantee of availability.

The availability is measured per year. Higher uptimes are possible by means of clustering, load balancing and geographically separated servers, these services are exclusively provided as tailor-made solutions and come with their own Service Level Agreement and agreement.

Advanced Service Level Agreements

Especially for Serverion customers, Serverion offers uptime guarantees covered by a professional Service Level Agreement with financial refunds.

Especially for Serverion customers, Serverion offers uptime guarantees covered by

Service Level Agreement SLA Level 0 SLA Level 1 SLA Level 2 SLA Level 3
24/7 SMS Monitoring Present Present Present Present
24/7 LibreNMS Monitoring Present Present Present Present
24/7 Support Present Present Present Present
Solving hardware issues Present Present Present Present
Server reboot on request Present Present Present Present
24/7 Telephone service Present Present Present Present
Custom backup service Present Present Present Present
Solving software problems Present Present Present Present
Server update services Present Present Present Present
Changing server configurations on request Present Present Present Present
Weekly server updates Present Present Present Present
Server security configuration Present Present Present Present
Software support Present Present Present Present
Response time 24 hours 8 hours 4 hours 2 hours
Hands on (monthly) 0 hours 1 hour 4 hours 8 hours
Price
Setup fee € 0,00 € 0,00 € 0,00 € 0,00
Monthly fee € 0,00 € 49,00 € 99,00 € 149,00
  • Prices are monthly, billed annually.
  • Prices per colocated server, dedicated server or VPS

Our partners

Extensive backups service

Extensive backups and restore service for files, folders, databases, e-mail and more.

24/7 Phone number

Get a 24/7 telephone number in the event of an unexpected failure

99.9% Uptime warranty

Get a clear uptime warranty without any downtime. In case of not covering the uptime, a financial refund will be made.

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Everyone can experience our high class services 30 days for free, no payment information needed and no strings attached.

Meet our team and contact us if you have any special needs or need some advice on your project.

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2 days ago

Serverion

Atlassian Offer 🧿 VPS with Jira & Confluence incl. 50GB space, SLA, 99,8% uptime warranty and root access, 🇺🇸Hosted with both 10 user licenses only for
$ 49,- a month. (First month free, monthly contracts). www.serverion.com
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Atlassian Offer 🧿 VPS with Jira & Confluence incl. 50GB space, SLA, 99,8% uptime warranty and root access, 🇺🇸Hosted with both 10 user licenses only for
$ 49,- a month. (First month free, monthly contracts).… https://t.co/zBJgtn1tt2

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