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Service Level Agreements
Serverion’s services are available 24 hours, 7 days a week, 365 days a year. During the duration of the agreement, Serverion will ensure that the availability on the network and power supplies in the Serverion server rooms is 99.9%. The time of a malfunction and the time when the malfunction is corrected determine the uptime guarantee of availability.
The availability is measured per year. Higher uptimes are possible by means of clustering, load balancing and geographically separated servers, these services are exclusively provided as tailor-made solutions and come with their own Service Level Agreement and agreement.
Advanced Service Level Agreements
Especially for Serverion customers, Serverion offers uptime guarantees covered by a professional Service Level Agreement with financial refunds.
Especially for Serverion customers, Serverion offers uptime guarantees covered by
| Service Level Agreement | SLA Level 0 | SLA Level 1 | SLA Level 2 | SLA Level 3 | |
| 24/7 SMS Monitoring |  |
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| 24/7 LibreNMS Monitoring | |
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| 24/7 Support | |
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| Solving hardware issues | |
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| Server reboot on request | |
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| 24/7 Telephone service |  |
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| Custom backup service | |
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| Solving software problems | |
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| Server update services | |
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| Changing server configurations on request | |
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| Weekly server updates | |
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| Server security configuration | |
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| Software support | |
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| Response time | 24 hours | 8 hours | 4 hours | 2 hours | |
| Hands on (monthly) | 0 hours | 1 hour | 4 hours | 8 hours | |
| Price | |||||
| Setup fee | € 0,00 | € 0,00 | € 0,00 | € 0,00 | |
| Monthly fee | € 0,00 | € 49,00 | € 99,00 | € 149,00 | |
- Prices are monthly, billed annually.
- Prices per colocated server, dedicated server or VPS
Our partners
Extensive backups service
Extensive backups and restore service for files, folders, databases, e-mail and more.
24/7 Phone number
Get a 24/7 telephone number in the event of an unexpected failure
99.9% Uptime warranty
Get a clear uptime warranty without any downtime. In case of not covering the uptime, a financial refund will be made.
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Experience our services
Everyone can experience our high class services 30 days for free, no payment information needed and no strings attached.
Meet our team and contact us if you have any special needs or need some advice on your project.
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